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|
Attributes | |
ACN | 549870 |
Time | |
Date | 200205 |
Day | Thu |
Local Time Of Day | 1201 To 1800 |
Place | |
Locale Reference | airport : mia.airport |
State Reference | FL |
Altitude | agl single value : 0 |
Environment | |
Light | Dusk |
Aircraft 1 | |
Operator | common carrier : air carrier |
Make Model Name | B777 Undifferentiated or Other Model |
Operating Under FAR Part | Part 121 |
Flight Phase | ground : taxi |
Flight Plan | IFR |
Person 1 | |
Affiliation | company : air carrier |
Function | flight attendant : on duty |
Qualification | flight attendant : currently qualified |
Experience | flight attendant time airline total : 25 flight attendant time total : 25 flight attendant time type : 20 |
ASRS Report | 549870 |
Person 2 | |
Affiliation | company : air carrier |
Function | flight attendant : on duty |
Events | |
Anomaly | cabin event : passenger electronic device cabin event : passenger misconduct non adherence : company policies non adherence : far |
Independent Detector | other other : cab 1-2-3 |
Resolutory Action | none taken : unable |
Consequence | other |
Supplementary | |
Problem Areas | Cabin Crew Human Performance Passenger Human Performance |
Primary Problem | Passenger Human Performance |
Narrative:
I sat at 2L jumpseat facing forward, across from flight attendant #7, who sat at 2L, facing aft. After landing in miami, flight attendant #7 heard flight attendant #8 say something to a passenger in xx. She had told him not to stand and get things out of the ohb, but he would not listen. Flight attendant #7 got up and walked over to the passenger who was still standing, and told him to situation down. A few mins later, he started using his cell phone. Announcements had been made. Again, flight attendant #8 told him not to, again he ignored her, and flight attendant #7 had to go over again and tell him to put it away. I never actually saw what was going on with the passenger. Only flight attendant #7 and flight attendant #8's reactions.
Original NASA ASRS Text
Title: A PAX INSISTS ON STANDING UP TO GET HIS CARRY ON BAG AND USING THE CELL PHONE WHILE ACFT IS STILL TAXIING AFTER LNDG AT MIA, FL.
Narrative: I SAT AT 2L JUMPSEAT FACING FORWARD, ACROSS FROM FLT ATTENDANT #7, WHO SAT AT 2L, FACING AFT. AFTER LNDG IN MIAMI, FLT ATTENDANT #7 HEARD FLT ATTENDANT #8 SAY SOMETHING TO A PAX IN XX. SHE HAD TOLD HIM NOT TO STAND AND GET THINGS OUT OF THE OHB, BUT HE WOULD NOT LISTEN. FLT ATTENDANT #7 GOT UP AND WALKED OVER TO THE PAX WHO WAS STILL STANDING, AND TOLD HIM TO SIT DOWN. A FEW MINS LATER, HE STARTED USING HIS CELL PHONE. ANNOUNCEMENTS HAD BEEN MADE. AGAIN, FLT ATTENDANT #8 TOLD HIM NOT TO, AGAIN HE IGNORED HER, AND FLT ATTENDANT #7 HAD TO GO OVER AGAIN AND TELL HIM TO PUT IT AWAY. I NEVER ACTUALLY SAW WHAT WAS GOING ON WITH THE PAX. ONLY FLT ATTENDANT #7 AND FLT ATTENDANT #8'S REACTIONS.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.