Narrative:

The purser came to the flight deck to talk about an unruly passenger. He said the passenger had been drinking from her own container after she had been cut off by the flight attendants. She grabbed a flight attendant by the tie and pulled him closer to her. He pushed her hand away and told her that she could not continue with this behavior. She was also told that if her behavior continued, the aircraft would be met by the auths. I asked if the flight attendant had been injured. He had not. It was decided to have customer service representative supervisor meet the flight. Dispatch was informed. When the purser returned to the cabin, he called me and said the passenger was out of control. She was throwing objects at the flight attendants and had grabbed a passenger by the testicles. It was decided to restrain the unruly passenger. 4 united states marines restrained the passenger. 6 others helped. Touch-cuffs were used to restrain the passenger. I ensured the cuffs were applied properly. 3 doctors helped to ensure the passenger health. Valium was administered. The flight operations manual checklist was used. Satcom was used. Cabin use of satcom was disabled to ensure uninterrupted flight deck usage. The other passenger were moved away. Dispatch and the flight operations manager were part of the process. Because the ebbr gsc had concerns about 5 moroccans on board, the marines guarded the cockpit during the disruption.

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Original NASA ASRS Text

Title: B767 FLT ATTENDANT HAD AN UNRULY PAX THAT WAS DRINKING FROM HER OWN ALCOHOL SUPPLY AND HAD TO BE SEDATED BY ONBOARD MD PAX AND UNITED STATES MARINE PAX.

Narrative: THE PURSER CAME TO THE FLT DECK TO TALK ABOUT AN UNRULY PAX. HE SAID THE PAX HAD BEEN DRINKING FROM HER OWN CONTAINER AFTER SHE HAD BEEN CUT OFF BY THE FLT ATTENDANTS. SHE GRABBED A FLT ATTENDANT BY THE TIE AND PULLED HIM CLOSER TO HER. HE PUSHED HER HAND AWAY AND TOLD HER THAT SHE COULD NOT CONTINUE WITH THIS BEHAVIOR. SHE WAS ALSO TOLD THAT IF HER BEHAVIOR CONTINUED, THE ACFT WOULD BE MET BY THE AUTHS. I ASKED IF THE FLT ATTENDANT HAD BEEN INJURED. HE HAD NOT. IT WAS DECIDED TO HAVE CUSTOMER SVC REPRESENTATIVE SUPVR MEET THE FLT. DISPATCH WAS INFORMED. WHEN THE PURSER RETURNED TO THE CABIN, HE CALLED ME AND SAID THE PAX WAS OUT OF CTL. SHE WAS THROWING OBJECTS AT THE FLT ATTENDANTS AND HAD GRABBED A PAX BY THE TESTICLES. IT WAS DECIDED TO RESTRAIN THE UNRULY PAX. 4 UNITED STATES MARINES RESTRAINED THE PAX. 6 OTHERS HELPED. TOUCH-CUFFS WERE USED TO RESTRAIN THE PAX. I ENSURED THE CUFFS WERE APPLIED PROPERLY. 3 DOCTORS HELPED TO ENSURE THE PAX HEALTH. VALIUM WAS ADMINISTERED. THE FLT OPS MANUAL CHKLIST WAS USED. SATCOM WAS USED. CABIN USE OF SATCOM WAS DISABLED TO ENSURE UNINTERRUPTED FLT DECK USAGE. THE OTHER PAX WERE MOVED AWAY. DISPATCH AND THE FLT OPS MGR WERE PART OF THE PROCESS. BECAUSE THE EBBR GSC HAD CONCERNS ABOUT 5 MOROCCANS ON BOARD, THE MARINES GUARDED THE COCKPIT DURING THE DISRUPTION.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.