Medium large transport aircraft. PF, first officer, was new on aircraft and flight crew became distraction when flight attendant advised them of an ill passenger. First officer was off course for 20 mi when center controller called it to their attention and then cleared them for crossing restr. Again flight attendant was in cockpit and PF, first officer, failed to make crossing restr.

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Attributes
ACN	365969
Time
Date	199704
Day	Tue
Local Time Of Day	1801 To 2400
Place
Locale Reference	atc facility : ott
State Reference	MD
Altitude	msl bound lower : 15000 msl bound upper : 16000
Environment
Flight Conditions	VMC
Light	Night
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	Commercial Fixed Wing
Operating Under FAR Part	Part 121
Flight Phase	descent other
Route In Use	arrival other arrival star : star enroute airway : zdc
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Qualification	pilot : atp
Experience	flight time last 90 days : 180 flight time total : 13500 flight time type : 5000
ASRS Report	365969
Person 2
Affiliation	company : air carrier
Function	flight crew : first officer
Qualification	pilot : commercial pilot : instrument
Events
Anomaly	altitude deviation : crossing restriction not met altitude deviation : undershoot non adherence : clearance other anomaly other other spatial deviation
Independent Detector	other controllera other flight crewa
Resolutory Action	flight crew : returned to intended course or assigned course other
Consequence	Other
Supplementary
Primary Problem	Flight Crew Human Performance
Air Traffic Incident	Pilot Deviation

Narrative:

On this day, I was acting as captain on air carrier a operating mem- phl. Our arrival into phl was the dupont 3 over gve VOR. Near gve VOR the lead flight attendant came up and advised us of a passenger that was feeling ill and what they were doing to comfort her. The copilot, on his second trip off IOE, was flying and got more involved with what was happening in the cabin than with flying the arrival. After gve, we were supposed to go direct ott, but he didn't start this until about 20 mi past gve when center pointed it out to us. We were then given clearance to cross jaybo intersection at 15000 ft. At about this time the flight attendant came back to update us on the ill passenger. I told the first officer to go ahead and descend at idle power as this would assure making the crossing restr. After the flight attendant left, I looked at the instruments and realized we were going to be high at jaybo, so I called center to let him know. He said it wouldn't be a problem. We crossed at 16000 ft. This just proves what is taught at our CRM every yr: make certain one pilot is concentrating on flying the aircraft while the other deals with other problems that may arise.

Original NASA ASRS Text

Title: MLG ACFT. PF, FO, WAS NEW ON ACFT AND FLC BECAME DISTR WHEN FLT ATTENDANT ADVISED THEM OF AN ILL PAX. FO WAS OFF COURSE FOR 20 MI WHEN CTR CTLR CALLED IT TO THEIR ATTN AND THEN CLRED THEM FOR XING RESTR. AGAIN FLT ATTENDANT WAS IN COCKPIT AND PF, FO, FAILED TO MAKE XING RESTR.

Narrative: ON THIS DAY, I WAS ACTING AS CAPT ON ACR A OPERATING MEM- PHL. OUR ARR INTO PHL WAS THE DUPONT 3 OVER GVE VOR. NEAR GVE VOR THE LEAD FLT ATTENDANT CAME UP AND ADVISED US OF A PAX THAT WAS FEELING ILL AND WHAT THEY WERE DOING TO COMFORT HER. THE COPLT, ON HIS SECOND TRIP OFF IOE, WAS FLYING AND GOT MORE INVOLVED WITH WHAT WAS HAPPENING IN THE CABIN THAN WITH FLYING THE ARR. AFTER GVE, WE WERE SUPPOSED TO GO DIRECT OTT, BUT HE DIDN'T START THIS UNTIL ABOUT 20 MI PAST GVE WHEN CTR POINTED IT OUT TO US. WE WERE THEN GIVEN CLRNC TO CROSS JAYBO INTXN AT 15000 FT. AT ABOUT THIS TIME THE FLT ATTENDANT CAME BACK TO UPDATE US ON THE ILL PAX. I TOLD THE FO TO GO AHEAD AND DSND AT IDLE PWR AS THIS WOULD ASSURE MAKING THE XING RESTR. AFTER THE FLT ATTENDANT LEFT, I LOOKED AT THE INSTS AND REALIZED WE WERE GOING TO BE HIGH AT JAYBO, SO I CALLED CTR TO LET HIM KNOW. HE SAID IT WOULDN'T BE A PROB. WE CROSSED AT 16000 FT. THIS JUST PROVES WHAT IS TAUGHT AT OUR CRM EVERY YR: MAKE CERTAIN ONE PLT IS CONCENTRATING ON FLYING THE ACFT WHILE THE OTHER DEALS WITH OTHER PROBS THAT MAY ARISE.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.