<< >> NASA ASRS Report 904117, August 2010

An air carrier flight attendant reported customer service assigned exit row seats to inappropriate customers.

Attributes
ACN	904117
Time
Date	201008
Place
Locale Reference	ZZZ.Airport
State Reference	US
Aircraft 1
Make Model Name	B757-200
Operating Under FAR Part	Part 121
Flight Phase	Parked
Person 1
Function	Flight Attendant (On Duty)
Events
Anomaly	Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Other / Unknown

Narrative:

I was responsible for overwing exit row briefings on this flight. Towards the end of boarding a family of 3 showed up in the exit row. They spoke little english and one of the passengers was a child. Took several minutes for customer service to get them reseated. Father was only one left in exit row. At this point the door was closed. I specifically told purser [that] exits were not briefed. After door closed I asked father if he was qualified and willing to help. He said no. I had to reseat him and brief the new person after the door was closed.

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Original NASA ASRS Text

Title: An air carrier Flight Attendant reported Customer Service assigned exit row seats to inappropriate customers.

Narrative: I was responsible for overwing exit row briefings on this flight. Towards the end of boarding a family of 3 showed up in the exit row. They spoke little English and one of the passengers was a child. Took several minutes for Customer Service to get them reseated. Father was only one left in exit row. At this point the door was closed. I specifically told purser [that] exits were not briefed. After door closed I asked father if he was qualified and willing to help. He said no. I had to reseat him and brief the new person after the door was closed.

Data retrieved from NASA's ASRS site as of April 2012 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.